Shipping policy

Thank you for shopping with us! We want to make sure your order reaches you safely and on time. Please read through our shipping policy for important details.

Order Processing & Customization

• All customized items (such as personalized jewelry) require up to 4 business days for processing before shipment.
• You will receive a confirmation email once your order has been completed and prepared for dispatch.

Delivery Timeframes

Once your item has been customized and shipped, estimated delivery times are:
• Metro Manila – around 5 business days
• Provincial Areas – around 7 to 10 business days

Please note that delivery times may vary slightly depending on courier service, peak seasons, or unexpected delays (e.g., weather, holidays).

Shipping Rates

• Shipping fees are calculated at checkout and will depend on your delivery location and selected courier option.

Tracking

• Once shipped, you will receive an email or SMS notification with your tracking number.
• You can use this tracking number to monitor your order until it arrives at your doorstep.

Delays & Support

• If your package is delayed beyond the stated timeframe, please contact us at [insert support email/contact number] and we will coordinate with the courier on your behalf.
• We are not liable for courier delays once the package has been handed over, but we will do our best to support you.